Welcome to Hospitality Dynamics
“Providing business and marketing solutions, corporate development and training for the Hospitality Industry.”
Solutions Development Training
Hospitality Dynamics delivers practical solutions for business through advice and state-of-the-art training by leaders in the field, which will empower organisations with a distinctive competitive advantage, through:
- Improving labour retention and staff commitment
- Improving staff skills and flexibility
- Improving customer satisfaction and relationships.
- Improving management quality through leadership
- Increasing sales and average customer expenditures
- Improving profit margins
- Improving staff motivation and morale
- Reducing labour cost and turnover
- Reducing other controllable costs
- Improving international reputation
Every client has individual needs, so all work undertaken is done in full consultation and agreement with the client, with the outcomes of each project agreed to and measured.
Our work is undertaken in the UK, Australia, Sweden, Cyprus, Dubai Hong Kong and Thailand.
Business Advice and Consultancy
Hospitality Dynamics executes projects on a consultancy basis with expertise and skills outside businesses usual scope, or where management does not have the time to solve problems and execute a wide range of management functions.
As consultants, Hospitality Dynamics calls on a wealth of expertise in different skills areas with a level of diversity not usually found in a single organisation. We customize all of our products and services to the needs of our clients.
All of our work is covered by a confidentiality agreement. We will not pass on any information. Also, we will not carry out work where there is a conflict of interest. i.e. we will not work simultaneously for two companies in the same market, in the same geographical area.
Consultancy may be on a day or half-daily basis and is charged on that basis. There is a discount structure depending on the length of the project within specified time frames.
Specialist Areas
Rooms Division
- Market and competitive analysis
- Set und review of marketing stems
- Agency contracts and setting up agency agreements
- Pricing strategy and planning
- Review and implementation of operational systems
Food and Beverage
- Menu, wine list and drinks design
- Kitchen and restaurant planning
- Supply chain sourcing
- Design and implementation of control systems
- Setting up stock control systems
- Health, hygiene and safety audits
Human Resources
- Provision of staff hand books
- Creation of contracts of employment
- Induction programmes
- Training programmes
- Appraisal and review system
- Establishing pay structures and benefits
General Management
- Financial planning
- General management problem solving
- General business advice
Training
Through training we help personnel and management invest in skills areas, increasing the level of service that ultimately increases efficiency and the ability of organisations to extend their business base and profitability.
Investing in staff training will also increase the self-image of personnel and can give them achievable targets to aim for. This is important in any working environment to avoid stagnated staff and give them a purpose in their work.
All programmes are tailor made to the clients specific needs and contend designed around this. There are a number of other programmes that can be delivered according to your needs; we also work with Prince Songkla University to deliver certificate programmes.
Programmes
Customer service management
- Dealing with demanding customers
- Customer service systems
- Training your team in customer service
- Understanding multicultural values in customer service
Sales Techniques
- Personal selling skills
- Negotiation skills
Communication Skills
- Commercial writing
- Presentation skills
Key Marketing Skills
Management Development
- Intercultural Transformational Leadership Skills
- Teambuilding Skills
- Transformational Teamwork Skills
- Leadership and Motivation
Human Resources
- Induction and appraisal skills and planning
- Planning and implementing training
- Training Skills for Supervisors and Training Managers
Cross cultural communication and understanding
Business planning
Our strategic business partners
We have a number of partners who are tried and tested and work with us to handle business solutions
- Web design and hosting
- Graphic design and printing
- Villa management
- Phuket Concierge providing first class hosting and services for you guests
- Hospitality and catering services
- Tour desk operations
Contact us and we will assist you with you needs
Our Client Portfolio Includes:
UK
Punch Pub Company, Courage Plc, Pub’n’Bars Plc, The Savoy Group, Shagri-la Hotels and Resorts, President Park Group, Nelson Hind Plc, Wizard Inns, J D Wetherspoon plc, Traditional Freehouses plc, Spirit Group Plc, Conran Restaurants, British Institute of Inn keeping, Herefordshire Tourism Training, Enterprise South West Shropshire Profitable Tourism, Gloucestershire Business Link, Herefordshire and Worcestershire Chamber of Commerce, Bournemouth University, University of Gloucester
UAE
Jumeirah International Dubai, Dubai Tourism, Emirates Academy
Europe
National Tourism Organisation of Malta, Cyprus College of tourism Management, Gothia Towers Hotels, GIHC Gothenburg Sweden
Asia and Australasia
The Blue Mountains International Hostel Management School, Sofitel Hua Hin, Centara Hotels and resorts, Shagri-la Hotels and Resorts, Intercontinental Hotel Hong Kong, Fat Angelo’s Restaurants Hong Kong, The Richmond Group, The Village Coconut Island
Contact Us
Phone: 0812735050
Fax: 762700801
www.bd-asia.com
Adrian Gardner mobile: 0870892084
Address: 6/87 Srisoonthorn Rd, Chergtalay, Thalang, Phuket 83110